FedEx^® Tech Manager Privacy Policy

Effective date: 11/08/13

The Effective Date of this Privacy Policy is set forth above. FedEx reserves the right to amend this Privacy Policy at any time with or without notice. Changes in the Privacy Policy become effective thirty (30) days after the first posting of any revised version. To stay abreast of these changes, please regularly check our Privacy Policy.

FedEx understands the importance of protecting the privacy of recipients and users of FedEx digital communications. This Privacy Policy applies to: device data (which is non-personally identifiable data collected as a result of uses using the FedEx Digital Platforms) and individually identifiable information ("Personal Information") that we collect via FedEx sites that link to this policy, including fedex.com, senseaware.com, FedEx mobile applications, and FedEx-controlled widgets embedded in communication platforms, e.g., within Facebook or Twitter (collectively, “FedEx Digital Platforms”)." Personal Information that may be collected may include name, physical and mailing address, email address, billing information, business profile, telephone number, credit/debit card number, purchasing history and product and service preferences.

FedEx uses the information collected via the FedEx Digital Platforms to:

• market and improve FedEx services,
• transact business with FedEx customers,
• improve the FedEx Digital Platforms and the content distributed through them,
• contact you with updates to and information about the FedEx Digital Platforms and FedEx services and activities, to help with fraud identification,
• conduct other FedEx marketing, promotional and informational activities,
• identify the type of digital and other content, messaging and information visitors to the FedEx Digital Platforms value most, assess and monitor certain user experience,
• perform other activities as described in this Privacy Policy, and
• help FedEx understand the efficacy of the content, messaging and information provided through the FedEx Digital Platforms.

Your use of the FedEx Digital Platforms constitutes your agreement to FedEx's use of your information as described in this Privacy Policy If you choose not to provide Personal Information, FedEx may not be able provide you with the products, services and information that it offers.

Certain features, including but not limited to areas of fedex.com, including but not limited to FedEx TechManager, FedEx Ship Manager® at fedex.com, FedEx InSight®, FedEx Return Manager®, FedEx® Billing Online, and FedEx® Global Trade Manager require registration or a password for access, or may require other information to use the FedEx Digital Platforms. Information obtained from registered users of these areas may also be used for the purposes stated in this Privacy Policy, and cookies may be used in those and other areas, as is described in this Policy. Information obtained in these areas may also be used in accordance with agreements governing access to and use of the specific areas, including, but not necessarily limited to FedEx Ship Manager at fedex.com, FedEx Return Manager, etc. Fedex.com login currently provides users with access to several FedEx applications such as FedEx Ship Manager at fedex.com, FedEx® Global Trade Manager, and Simplify My Shipping. Other applications require separate registrations. In the future, FedEx may add other features to those accessed through fedex.com login.

Tracking

If you are the recipient of a package, we have obtained your name and shipping information from a customer. When you visit fedex.com to track your package in transit, we collect your IP address and other information about you, as we do with other visitors to the Web site. You do not need to register with fedex.com to obtain tracking information about your package.

Please also see the applicable FedEx operating company website, e.g., FedEx TechConnect, FedEx Ground, FedEx Freight etc. and/or FedEx Service Guide for terms of carriage, limitations of liability, and disclaimers of warranty and general terms applicable to FedEx services and various information used and provided with FedEx services.

What device data does FedEx capture about visitors to FedEx Digital Platforms?

The FedEx Digital Platforms use an extended log file format which may capture among other things: date and time of visit including date/time of messaging and content click and open, referring address (location from which a visitor comes to the FedEx Digital Platforms), referring promotional campaign information (including country and language thereof), date and time stamp thereof, type of email or other digital client used, operating system used, Internet browser used, and visitor's IP/ other non-personal identifiers. Each computer and device that connects to the FedEx Digital Platforms is assigned a unique number, an IP address, country/language, date/timestamp, screen size, meta tags, and FedEx first party cookie and third party cookies.

Does FedEx ask for Personal Information?

Several areas of the FedEx Digital Platforms, including fedex.com, may ask for Personal Information. They currently include: Online Account Registration, features of Manage My Account, and registration pages for FedEx Ship Manager at fedex.com, FedEx Global Trade Manager, FedEx Return Manager, and FedEx InSight. This list may be expanded without notice. In the event that it is expanded, additional information may be required.

Our policy is to not give, sell or otherwise distribute the Personal Information collected to third parties outside of FedEx (unless required by law) to allow such third parties to conduct their own marketing activities for their own benefit; provided, however, in some cases we may use suppliers to assist us in collecting, using or otherwise processing for our benefit the information obtained for the purposes described in this Privacy Policy. Our practice is to require our suppliers to conduct such activities consistent with this policy and our requirements. In addition, your Personal Information may be combined with non-personal information to customize your FedEx experience on The FedEx Digital Platforms and on third party sites.

How does SenseAware work and what data does FedEx collect through SenseAware?

SenseAware uses a GPS sensor device that allows SenseAware customers to track their packages in transit, including the location and internal conditions (humidity, light/dark, and the like). FedEx provides this information to SenseAware customers for their use.

What happens when I leave a Digital Platform to visit a FedEx linked Web site?

Certain components of the FedEx Digital Platforms consist of or include products and services hosted by third-party businesses. When you access one of these third-party components, the only information transferred to the third-party is the fact that you came from a FedEx Digital Platform. This practice allows the third-party to monitor its own website traffic, but does not provide them with any information about you, other than as stated above. Once you leave a FedEx Digital Platform, the third-party may monitor its own website traffic and may install other cookies or web beacons in order to collect information about you. FedEx is not responsible or liable for the independent activities or privacy policies at third-party sites. You should consult the privacy policies and other terms and conditions at those sites to determine how your information may be used and the practices of those third party sites.

What are "cookies" and web beacons?

A cookie is a series of data characters that, when programmed into a web site, is placed by the web server into the browser's application folder on your computer. Once placed onto your machine, the cookie will allow the FedEx Digital Platforms to "recognize" you as a unique individual.

A cookie may also be combined with a "web beacon: which is an invisible image with a line of code which is placed within an email message or on a web page. Web beacons inform FedEx if an intended recipient can receive email in an HTML format or only as a text message, whether the email message has been open or opened multiple times, and if a display ad has been viewed or clicked through. This information is used to serve customized messaging to visitors to the FedEx Digital Platforms. Web beacons do not create, modify or delete files on a user's machine. Since they are not executable, they cannot provide means for the delivery of dangerous content such as malware or viruses.

These technologies allow FedEx to receive and store information when you visit a FedEx Digital Platform through a computer or mobile device. The information collected is not personally identifiable information, but may include your geo-location, information about your purchasing and checkout process, the specific pages you viewed while on the site, the type of computer or mobile hardware you used to access the site and the IP address of the hardware.

How does FedEx use cookies?

In addition to the information provided above, cookies are used to achieve several goals. The first is to provide FedEx with the capability to personalize information for visitors to the FedEx Digital Platforms. Cookies can also help us recognize you as a previous visitor and remember any preferences that may have been set when you previously visited our Web site using the same browser.

In some instances, cookies are used to allow FedEx the opportunity to associate individual customers with their information profiles. For example, through the use of cookies, fedex.com Login can "remember" your user ID when you login to FedEx Ship Manager at fedex.com on your computer.

Unless you register with certain areas of fedex.com, these cookies will not contain any Personal Information may be combined with other information to provide you with more customized content on the FedEx Digital Platforms and advertisements on other sites across the Internet. For example, when you access a page on the FedEx Digital Platforms, a cookie is automatically set by us, or our service providers to recognize your browser as you navigate on the Internet and to present you with information and advertising based on your apparent interests and about FedEx. Please see the advertising section below for more information about our online advertising practices and your choices. You can also learn more about how we use your Personal Information when you register with fedex.com.

Can cookies be removed from my hard drive?

Yes, cookies can be removed from your hard drive. Also, depending on what type of web browser and what browser version you are using, you may be able to change the properties on your cookie file so that cookies are not used or saved. Please check with your browser provider for more information on removing cookies. Please note that if you refuse to accept cookies, you may not be able to access many of the tools offered on through the FedEx Digital Platforms.

Does FedEx use my Personal Information for advertising?

Yes. FedEx combines Personal Information that we obtain from registrations with non-personal information gathered through cookies and other technologies about your searches and other activities on the FedEx Digital Platforms. We may also receive similar non-personal information from third party advertisers other sources. We use this information for the purposes stated in this Privacy Policy.

Some browsers (e.g., IE) establish default settings of "do not track." Pursuant to amendments to the California Online Privacy Protection Act ("CalOPPA"), effective Jan 1, 2104, sites need to explain how they respond to web browser "do not track" signals and comparable mechanisms. Please advise how FedEx handles such settings and manual settings from users, and confirm those are accurately reflected in this policy.

Does FedEx use advertising companies to serve ads on third party Internet sites?

Yes, FedEx uses various advertising companies to serve relevant ads on third party Internet sites. FedEx does not provide any Personal Information to these advertising companies to allow them to use such data for their own purposes, or for the benefit of any other party. These advertising companies may, however, place their own cookies or third party cookies on your browser solely to personalize your FedEx related experience on third party sites.

You can choose not to allow these advertising companies to use their cookies to serve you ads on third party Internet sites. You can opt-out of ad targeting from NAI member companies in a single location.

For more information about marketing cookies and other technologies, and to opt-out, go to the following sites:
http://www.networkadvertising.org/optout_nonppii.asp
http://www.aboutads.info/

Does FedEx use my Personal Information for advertising?

http://metrics.fedex.com/optout.html
http://www.adobe.com/privacy/opt-out.html

Social media sharing

Your use of social media platforms such as twitter, facebook, etc., are governed by separate terms and conditions over which FedEx has no control. However, when a customer uses their social media login to access the FedEx Digital Platforms, they explicitly agree to allow FedEx access to certain components of their social media pages where they may share comments and other Personal Information about themselves. FedEx uses widgets on these sites to collect information such as your IP address, the pages that you visited at FedEx.com and to determine if the social media components of site performed properly. These widgets are hosted either directly on the FedEx.com site or by the third party provider.

FedEx should retain the identification of the specific third party advertisers used on the site as this is a stronger means of demonstrating compliance with CalOPPA and the like. How often do these advertisers change? It is important that the policy accurately reflect the data collection and sharing activity, including any email or pii sharing, and must reflect how the site and the third parties address do not track signals and other choices expressed by the user.

FedEx may be required by platform terms to post a privacy policy on the FedEx widgets where FedEx obtains Personal Information. Also, if there are any mechanisms for users to express "do not track" choices, FedEx should explain how it responds to those. The terms of each platform must be checked to determine what is required.

In what other ways does FedEx share information?

We may also share your information in response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.

When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this Web site, our customers, or others; and in connection with our Terms of Service and other agreements.

We may share your information in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

We also reserve the right to use and disclose data in aggregate form (i.e., non-personally identifiable) for statistical and other purposes in our sole discretion. FedEx may also disclose data to third-party companies that provide support services such as web analytics. The information is provided in an aggregate form (i.e., non-personally identifiable) for statistical and other purposes in our sole discretion. The third-party providers are not allowed to use the information that we share for any other purpose other than providing services to FedEx. Our practice is to require our suppliers to conduct activities on behalf of FedEx in a manner consistent with this Privacy Policy.

Personal Information from children under age 13

If you are under the age of 13, please do not submit any Personal Information to us, and rely on a parent or guardian to assist you.

How do I contact FedEx?

Our postal address is:
FedEx Corporation
P.O. Box 727
Memphis, TN 38194-1062

We can be reached via email at webmaster@fedex.com or by telephone at 1.800.GoFedEx (1.800.463.3339).