FedEx® Tech Manager
Computer repair with the speed and reliability of FedEx.
If your desktop or laptop isn’t working properly, call FedEx Tech Manager at 1.855.FDX.TECH. Our technicians will consult and diagnose the problem over the phone and recommend the service that’s right for you.
Get your computer fixed now.
We offer fast and reliable solutions to everyday computer problems, such as virus and malware cleanup, network setup, hard drive replacement, and more.
Call us to get started:
1.855.FDX.TECH (1.855.339.8324)
Mon – Fri 7:00 a.m. – 8:00 p.m. (CST)
What can we help you with today?
Complete our short technical questionnaire to help find the FedEx Tech Manager services that fit your needs.
Device Type
Internet Connection
Operating System
Sorry, there are no services available for your machine.
Remote Cleanup
$129
Services Offered
- Remote access
- Clean viruses and malware
- Improve performance
Remote Wireless Network Setup
$69
Services Offered
- Router Setup
- Network Configuration
- Set-up file sharing for printers, PCs, and other network devices
Recover and Recycle
$89 - $109
Services Offered
- Recycle laptop (optional)
- Hard drive extracted and returned to you in an external USB case
- Data cleaned of virus
Hard Drive Replacement
$199
Services Offered
- Hard drive replacement
- Fresh app installs
- Clean and copy data
- Old drive returned
Speak to a technician to begin using FedEx Tech Manager.
1.855.FDX.TECH (1.855.339.8324)
Mon – Fri 7:00 a.m. – 8:00 p.m. (CST)
Why use FedEx Tech Manager?
Our technicians keep a vast global network of technology running smoothly. Let us do the same for you. Call us when you have a problem with your computer or system. Our technicians will consult and diagnose the problem over the phone and recommend the service that is best for you. If possible, we’ll fix it remotely. If not, we’ll provide a code so you can drop off your device at a FedEx Office location. We’ll take it from there, including the packing and shipping both ways. And you can track the status of your repair online.
What payment options are available?
Payment may be in the form of a valid credit card (Visa, MasterCard, American Express, Discover, and JCB).
Do FedEx team members receive a discount?
Yes. Eligible FedEx team members receive 25% off the list price. Refer to the FedEx team member discount policy for details.
How long does it take to repair my device?
Repair times depend on the type of issue and the severity. Please contact FedEx Tech Manager at 1.855.FDX.TECH (1.855.339.8324) for details.
Is there a warranty period?
Yes. The warranty period for hardware repair is 90 days. For remote service, the warranty period is 10 days. If you need additional assistance, please contact FedEx Tech Manager at 1.855.FDX.TECH (1.855.339.8324) within the warranty period.
How do I send my device in for hardware repair?
First, contact FedEx Tech Manager at 1.855.FDX.TECH (1.855.339.8324) to initiate the repair process. We will issue you a Return Material Authorization (RMA). And then, take your device with the RMA to a nearby FedEx Office location where shipping and packaging are included.
Should I back up my data before trying to repair my device?
Yes. We recommend backing up your data before initiating the repair process. See FedEx Tech Manager Terms & Conditions for details.
Are tablets and mobile phones eligible devices for repair?
Remote Wireless Network Setup is available for tablets and mobile phones.
Will you store my personal files?
No. FedEx Tech Manager does not store your data files or other proprietary information.
Can I send my desktop in to be serviced?
FedEx Tech Manager remote service is available for desktops. Hardware repair services are only available for laptops.
Can I keep my device password protected?
Yes. When sending your device in for hardware repair, the FedEx technician will ask you for your device ID and password. FedEx TechConnect recommends that you choose a generic password that is not personal to you prior to sending your device, and recommends you change the password after you receive your computer back after the services.
Do I need to send the power cord with my device?
Yes, please include your power cord when you ship your device.
How is my device shipped?
FedEx Tech Manager uses FedEx Standard Overnight® service. Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas; and by 8 p.m. to residences. Check transit times.
How do I file a claim?
Complete the claims form to file your claim.
Explore our services
Built to get you back up and running as quickly and easily as possible, FedEx Tech Manager provides services for PC and Mac laptops.
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Remote Cleanup
Watch as FedEx Tech Manager technicians connect to your computer and perform a thorough cleaning, eliminating any viruses, malware or spyware.
Let our technicians clean your system registry of old application settings and optimize your operating system for maximum performance.
Remote services are available on laptops running Windows XP, Windows Vista, Windows 7, Windows 8 and Mac OSX 10.6+. Internet access is required to provide remote services.
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Remote Wireless Network Setup
Assistance with setting up and configuring a secure wireless network or assistance with issues connecting devices to an existing network. A Solutions Engineer will help with setup, network security, configuration and file sharing for printers, PCs and other network devices (up to 5 devices).
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Recover and Recycle
Our recovery services include:
• Recovering valuable data from laptops unable to boot or those infected with viruses and malware.
• Consolidating your data and eliminating clutter, and converting your old laptop into an external USB-accessible hard drive.
Services only available to users of Windows XP, Windows Vista, Windows 7 and Windows 8.
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Hard Drive Replacement
A new hard drive can breathe new life into an old laptop. Our replacement service not only installs new hardware, but also preserves all your existing files and rids your computer of viruses and malware. It’s your same computer, only faster.
Services only available to users of Windows XP, Windows Vista, Windows 7 and Windows 8
For FedEx Tech Manager details and terms please review the Terms and Conditions, Privacy Policy and Packaging Guidelines.